Returns

The Online Store Comercial Moyano works with a return policy well defined and established in the purchasing conditions.
This returns policy can only be applied to any product in the online store Comercial Moyano
.
 
Our store does not have generic products for sale, all our items are manufactured individually for each client, so we have a very strict policy returns that should read and accept before making a purchase on our online store.
 
We only accept the return of products in stock in our warehouses (consult before placing the order if they are stock or must be made expressly for the client).
Only
the full amount of the order placed on-line in the following cases will be returned, provided that we cannot replace a new product by unavailability:

  • Product incorrectly sent.
  • Product defect.

All other returns will be deducted from the total costs of product customization to each customer (see table of fees).

To return cases as are:
  • Size Error.
  • Change your mind about the desired product.
  • Dissatisfaction with the color tone reflected on our web*
* Our photographs are rigorously calibrated by our graphics department to deliver a lifelike image of our products, but we know it can vary depending on the monitor or device used for viewing. We have a delivery service physical sample for the customer to confirm the fabric in person.
 
 

Fees Table

Spain

International A

International B

RegularUrgentRegularUrgentRegularUrgent

Accessories
(Only in stock)

- 25 €

- 45 €

- 30 €

- 50 €

- 50 €

- 70 €

Shoes
(Only in stock)

- 50 €

- 70 €

- 75 €

- 95 €

- 100 €

- 120 €

Bespoke Suits

No returns are accepted

Bespoke Shirts

No returns are accepted

Bespoke Waistcoats

No returns are accepted


Zone A: America (North, center & south), Africa, Europe
Zone B: East Europe, Asia & Oceania

Shipping costs do not include the payment of customs and taxes and clearance charges.
 

 
Return policy may apply within 14 calendar days once the order is received only if:
  • The product is returned damaged or dirty.
  • The product has not been used.
  • Returned products must include original tags.
  • Manufacturing defects that are only noticeable after unpacking the product should be reported within 24 hours of receiving the order in the manner indicated above, indicating the order number, the damage caused to the product and urging the return of the product affected and replacing it with a new one or refund the price paid for it if the item is sold out.
Items can not be changed if the item is sold out.
 
Comercial Moyano reserves the right to refuse or refund if the goods and articles are deemed to have been damaged by client. Our maximum liability is limited to refund if a manufacturing error is detected.
For more information, or to query returns contact
Customer Service Center
: info@comercialmoyano.com 
 

Communications
For any incident related to the return of items in our store should be addressed to Comercial Moyano via email, sent a message to info@comercialmoyano.com or on the tel. Customer Care Tel .: +34 91 542 4272.
Comercial Moyano communications to the User will be according to the data provided by him to register on the Web. Applicable laws require that some of the information or communications we send to you should be in writing. Therefore, you expressly agree to the use of email as valid for the remission of all communications regarding use of the Web, recognizing contractual purposes, that any communication you send to this effect Comercial Moyano, qualify procedure laws to be written. All this, without prejudice to the rights granted to you the user recognized by law.