Shipping & Delivery
Our main premise is the satisfaction of our customers so that all orders are worldwide.
Commercial Moyano sends orders to its customers through different courier companies renowned nationally and internationally, as UPS, DHL, Correos and FedEx. You can receive your order on the address provided. However, you cannot deliver your order to a PO Box.
We ship worldwide. Delivery times depend on the availability and type of product chosen, and shipping area.
However the average delivery for items to measure are:
• 45 labor days as normal production (Plus shipping time of 2-7 days transit).
• Urgent Production (always check with customer service department).
• 2-7 days products in stock (Always confirm availability before ordering).
NOTE: The production time is delayed during holidays like Christmas (December 25 to 1) and Summer (August production stops) Check for these periods to confirm the delivery date.
Comercial Moyano guarantees the delivery of its products and services within the deadlines established at the time of purchase. However, on very special occasions we inform you that there may be inconveniences in deliveries due to problems of the carrier outside our responsibility, therefore, deliveries may be delayed and performed outside the deadline set at the time of purchase.
Shipping costs do not include customs payments or taxes and clearance fees that may be generated for shipments outside the EU. Please confirm it before place your order.
Comercial Moyano, s.l. is not responsible for the loss or theft of merchandise in the hands of third parties (DHL, Correos, FeDex, UPS, MRW ...). The shipping through the transport services is a shipping contract between the Client and said company, for which the Customer agrees to adhere to the service conditions and insurance policies of each of these companies.
Once you have placed your order and made payment, you will receive an email confirmation from us. In case you did not would receive, we recommend that you check that it has not been sent to your inbox spam. Finally, if you have not received, we recommend that you contact our customer service department via email firstname.lastname@example.org
2 – Shipping
Order < 300 €
Order > 300 €
Order < 100 €
100 € > 500 €
Order > 500 €
International (Zone A)
Zone A: America (North, central and south), Africa, Europe (non EU)
Order < 700 €
700 € > 1.400 €
Order > 1.400 €
International (Zone B)
Zone B: Eastern Europe, Asia and Oceania
3 - Follow-up and delivery
You may know what the status of your order at any time by logging in to "My Orders" in your account, you have any queries regarding delivery, please contact our customer service department via email address email@example.com
At the time your order leaves our warehouse you will receive a shipping confirmation email with a tracking number and a link to the website of the carrier. Once you have completed the shipment of the order, the shipping company will contact you 24 hours in advance by e-mail or text message, informing the shipping status. In the event that the first delivery was unsuccessful, the shipping company would contact you by telephone to arrange a new delivery date.
Shipments not delivered by inability to deliver to the recipient shall be deposited in the office of the agency nearest carrier to your home for 15 days waiting for collection by the recipient, notice. After that period, the order will be returned to origin.
The delivery is considered completed since the product becomes available to the Customer by the carrier and the consignee signs the delivery receipt. For the recipient to verify the products receiving them and expose all the caveats and complaints may be justified.