Shipping & Delivery

Our main premise is the satisfaction of our customers so that all orders are worldwide.


1. Delivery

Commercial Moyano sends orders to its customers through different courier companies renowned nationally and internationally, as UPS, DHL, Correos and FedEx. You can receive your order on the address provided. However, you cannot deliver your order to a PO Box.
 
We ship worldwide. Delivery times depend on the availability and type of product chosen, and shipping area.

However the average delivery for items to measure are:

• 45 labor days as normal production (Plus shipping time of 2-7 days transit).
• Urgent Production (always check with customer service department).
• 2-7 days products in stock (Always confirm availability before ordering).

NOTE: The production time is delayed during holidays like Christmas (December 25 to 1) and Summer (August production stops) Check for these periods to confirm the delivery date.

Shipping costs do not include customs payments or taxes and clearance fees that may be generated for shipments outside the EU. Please confirm it before place your order.
 
Once you have placed your order and made payment, you will receive an email confirmation from us. In case you did not would receive, we recommend that you check that it has not been sent to your inbox spam. Finally, if you have not received, we recommend that you contact our customer service department via email info@comercialmoyano.com


2 – Shipping

Destination

 

Order > 200 €

 Order > 200 €

National (Spain)

 

12 €

 Free

International (EU)

 

25 €

 Free

 

 

 

 

Destination

Order < 100 €

100 € > 500 €

Order > 500 €

International (Zone A)

30 €

60 €

Free

Zone A: America (North, central and south), Africa, Europe (non EU)

 

 

 

 

Destination

Order < 700 €

700 € > 1.400 €

Order > 1.400 €

International (Zone B)

50 €

150 €

Free

Zone B: Eastern Europe, Asia and Oceania


3 - Follow-up and delivery

You may know what the status of your order at any time by logging in to "My Orders" in your account, you have any queries regarding delivery, please contact our customer service department via email address info@comercialmoyano.com

At the time your order leaves our warehouse you will receive a shipping confirmation email with a tracking number and a link to the website of the carrier. Once you have completed the shipment of the order, the shipping company will contact you 24 hours in advance by e-mail or text message, informing the shipping status. In the event that the first delivery was unsuccessful, the shipping company would contact you by telephone to arrange a new delivery date.

Shipments not delivered by inability to deliver to the recipient shall be deposited in the office of the agency nearest carrier to your home for 15 days waiting for collection by the recipient, notice. After that period, the order will be returned to origin.

The delivery is considered completed since the product becomes available to the Customer by the carrier and the consignee signs the delivery receipt. For the recipient to verify the products receiving them and expose all the caveats and complaints may be justified.